I am having the same issue - spend days with your support people and Xbox’s - even conferenced them together until they EA hung up - I changed my Xbox gamer tag from sticky66 to LundyPanda - now I cannot play any EA games - I would love to link on I link my account but cannot - tried building a new EA profile no luck - please help
Community ManagerThis same thing is happening to me. I last linked accounts when I had a 360. Recently got a series x but in between I changed my username. Now I too am being told I need to link accounts but when I try I am told that it's linked to my old username. So yes sir, it "is" happening. Please help us.
if i'm being honest they should revise the policy, atleast until they can figure out what the problem is and fix it, otherwise this could snowball and EA already isn't very liked among the gaming community and when people start losing hundreds, and even thousands of dollars because of a updated username they definitely won't be liked at all please just either fix the issue or allow us to switch our linked accounts
'Shouldn't happen' does not help when it does happen.
I am permanently locked out of using EA with my game pass and there's nothing I can do about it simply because something happened that ' shouldn't happen.'
Yes I did unlink it but the way the integration works clearly doesn't use much else other than the user ID name and although I made the ID name change while linked up already, your system had no recognition of that and I have to pay the consequences for it and all I'm told is that it 'shouldn't happen.'
I've written it off and essentially don't really use EA and although all the negative feedback and hatred that's put towards many large publishers, this is a beautiful example of a situation that could probably be investigated and resolved, but I'm only being told it shouldn't happen and essentially left with the consequences.
So for anybody else asking if there's nothing else to be done, unless you find someone within EA with the ability to actually change something on the back end to resolve the issue, you will not find any help. This happened over a year or so ago and I can do absolutely nothing with this account in regards to connecting it to GamePass even though both accounts were always the same. All it took was changing the user ID on the Xbox game pass account.
It really wouldn't take much for somebody to test this out and confirm and probably take the appropriate measures to ensure that a simple name change doesn't cause this. However, I'm beyond all this at this point and I really don't care anymore, I just know not to purchase anything related to this publisher and to avoid using their software.
I would have never unlinked the account had I known I couldn't relink it because of this simple disassociation however, I only unlinked it because it couldn't account for that association in the first place. I'm only writing this because I still get notifications on occasion of people that are responding to the same thread and it comes to my email, just want anybody else that might be frustrated and having difficulties resolving this to understand that you're likely not going to get the help you need and that it may not be worth pursuing just for the sake of your own stress because at the time it frustrated me a lot.
the reason they wont update the policy because the customer support is unknown. every other company associates and links accounts through email but ea decided to use gamertags?!!? my gamer tagged is now being someone in another country specifically Italy.
How do i know this? because my gamertag that is goes back to a @hotmail.it. so essentially i am paying for ultimate pass through xbox which includes EA play. so that person who is using my gamertag is getting to use use ea play for free. ea support got very hostile kind of insulting.
mind you i can see my ea account just cant make changes because it goes back to this @hotmail.it email.
Mind you i am in complete control of both xbox account and ea account the link is just false.
@Matosxpi also think their is some type of scam going on personally. i did not know i had ea play premium until recently. im currently typing up a letter to my attorney general in NY @ https://ag.ny.gov/resources/individuals/consumer-issues
I would look into the same for your state consumer affairs attorney general. scam seems to be access to ea play THAT you are paying for but someone else is using.
