This same thing is happening to me. I last linked accounts when I had a 360. Recently got a series x but in between I changed my username. Now I too am being told I need to link accounts but when I try I am told that it's linked to my old username. So yes sir, it "is" happening. Please help us.
if i'm being honest they should revise the policy, atleast until they can figure out what the problem is and fix it, otherwise this could snowball and EA already isn't very liked among the gaming community and when people start losing hundreds, and even thousands of dollars because of a updated username they definitely won't be liked at all please just either fix the issue or allow us to switch our linked accounts
the reason they wont update the policy because the customer support is unknown. every other company associates and links accounts through email but ea decided to use gamertags?!!? my gamer tagged is now being someone in another country specifically Italy.
How do i know this? because my gamertag that is goes back to a @hotmail.it. so essentially i am paying for ultimate pass through xbox which includes EA play. so that person who is using my gamertag is getting to use use ea play for free. ea support got very hostile kind of insulting.
mind you i can see my ea account just cant make changes because it goes back to this @hotmail.it email.
Mind you i am in complete control of both xbox account and ea account the link is just false.
@Matosxpi also think their is some type of scam going on personally. i did not know i had ea play premium until recently. im currently typing up a letter to my attorney general in NY @ https://ag.ny.gov/resources/individuals/consumer-issues
I would look into the same for your state consumer affairs attorney general. scam seems to be access to ea play THAT you are paying for but someone else is using.
