Apparently, "will not be able to access the online aspects of certain games" means he can't browse, install and play any single game from EA Play, even if he is in required age. You should make that information VERY VISIBLE to a person who creates a child account.
Community ManagerHey @gleniu87 a child account should still be able to browse the store and app, I am testing it now and can see all the games and add them.
Have you ensured that you are logged in with the correct account?
Darko
I have this same problem. My son is 12 yrs old and I want to enable him to play a PC game (he has an XBox Game Pass). When clicking on the XBox Store to play the app, he is redirected to the EA App and gets a "404" error. He has no problems playing the EA game on the xbox, but it just won't work on the PC. I've attached screenshots on what we see on his computer.
Community ManagerHey @petehauge an underage/child account will not be able to access the same games and features as an adult account.
You can find more info related to a child account and features that can cause issues like this: https://help.ea.com/en/help/account/online-access-for-child-accounts/?mod=article_inline
Darko
I'm going to be honest and say it makes no sense that my son can use the game on our XBox console and cannot use the SAME game on his PC. This is fundamentally busted.
So, can I do any of these to workaround this busted feature?
- Give my son permission to use the game on the PC (I'm his parent and should be able to give him permission)
- Link a different non-child account to his XBox account (since his XBox account has Game Pass), I can take any liability as his parent in giving him access to the games
- Convert his child account to a teen account (he is 12 yrs old) since I trust him with teen content as his parent? (the support person said I have to submit legal documentation like a birth certificate, but he's 12 so that doesn't fix this)
Please advise on any options we have to workaround this oddball and seemingly busted limitation.
I am having the exact same problem. What's the point of the game pass if I cannot add Madden Football that is rated 3+. Something else is going on here
I have the same issue for madden. If I want to allow him to install and play online it should be up to me not ea.
WRONG
