I have this same problem. My son is 12 yrs old and I want to enable him to play a PC game (he has an XBox Game Pass). When clicking on the XBox Store to play the app, he is redirected to the EA App and gets a "404" error. He has no problems playing the EA game on the xbox, but it just won't work on the PC. I've attached screenshots on what we see on his computer.
Community ManagerHey @petehauge an underage/child account will not be able to access the same games and features as an adult account.
You can find more info related to a child account and features that can cause issues like this: https://help.ea.com/en/help/account/online-access-for-child-accounts/?mod=article_inline
Darko
I'm going to be honest and say it makes no sense that my son can use the game on our XBox console and cannot use the SAME game on his PC. This is fundamentally busted.
So, can I do any of these to workaround this busted feature?
- Give my son permission to use the game on the PC (I'm his parent and should be able to give him permission)
- Link a different non-child account to his XBox account (since his XBox account has Game Pass), I can take any liability as his parent in giving him access to the games
- Convert his child account to a teen account (he is 12 yrs old) since I trust him with teen content as his parent? (the support person said I have to submit legal documentation like a birth certificate, but he's 12 so that doesn't fix this)
Please advise on any options we have to workaround this oddball and seemingly busted limitation.
Community ManagerHey @petehauge if the account is not able to access the features due to being a child account then you will need to wait till such time as the account is able to age up.
Our live support team will be able to provide more information in relation to this.
Darko
This doesn't make any sense. I want to play battlefield with my son. I own game pass so we can play games together. Where is the option to just give him permission to play any game I say he can play????
Hi @EA_Darko !
Unfortunately there is no exact information about the problem or the solution of it. Is there any chance to resolve it, or get real information? The thing is, that man can install none of ea play games with Game pass ultimate on PC with ea child account. It is a very serious and huge issue.
Thanks for reply in advance.
My son is 14 yrs old and I want to enable him to play a PC game (he has an XBox Game Pass). When clicking on the XBox Store to play the app, he is redirected to the EA App and gets a "404" error. He has no problems playing the EA game on the xbox, but it just won't work on the PC.
same problem, We use only computer and for son I bought separated GP Ultimate, but on his account we can not play EA games.
In EA app on his (child) account there is no any additional option etc,
There is also imposible to unlink this account with XBOX app. ----- because EA APP is just empty. At the same time we can not login to his EA account via WWW because there is need email adrdress. His EA child account was made via XBOX app and in this situation we have only EA login, not email which is necessary to login EA account via WWW.
