I'm going to be honest and say it makes no sense that my son can use the game on our XBox console and cannot use the SAME game on his PC. This is fundamentally busted.
So, can I do any of these to workaround this busted feature?
- Give my son permission to use the game on the PC (I'm his parent and should be able to give him permission)
- Link a different non-child account to his XBox account (since his XBox account has Game Pass), I can take any liability as his parent in giving him access to the games
- Convert his child account to a teen account (he is 12 yrs old) since I trust him with teen content as his parent? (the support person said I have to submit legal documentation like a birth certificate, but he's 12 so that doesn't fix this)
Please advise on any options we have to workaround this oddball and seemingly busted limitation.
Community ManagerHey @petehauge if the account is not able to access the features due to being a child account then you will need to wait till such time as the account is able to age up.
Our live support team will be able to provide more information in relation to this.
Darko
I was just looking into EA play subs for my son, as I have game pass and he can access games since he's "family" except for EA play games.
I learned that EA play subscriptions are per account, per platform.
This means that in order for your son to use EA Play on windows, you would need a separate subscription to EA Play for Windows. Your xbox EA Play subscription with Game Pass doesn't include it. The same goes for Steam on windows - if you want to access EA Play games on Steam you need a separate one for doing it that way as well.
The age restriction issue if your son is under 13 years old is a separate issue - I feel that pain also.
Hope this helps you. J
Thanks for taking time out to reply. It’s was helpful. And I think I understand clearly. Would another way to summarise what you have wrote is that I need to pay EA too with an account subscription also?
When you create a MS Xbox PC game pass and pay for it, the auto setup asks you to create an EA play account and link it. That’s fine and the process is fairly automated via the game pass set up….
what it does not say is you have to pay EA.
my expectation was to be able to play EA games based on my game pass subscription
@CynlolThanks for taking time out to reply. Good to know. Do you have any idea on how I fix it? It seems clear my subscription is good and it should give me EA play access. Thanks
So what you are saying is that a child account cannot use the EAplay Subscription that they get through Game Pass ultimate?
We have the same problem, we have a XBOX Ultimate account and linked it to my sons ea so that he can play the games that XBOX says he can redeem for free, but when you are in the EA app the Library is completely empty. Annoying as hell.
Hello,
Can someone from EA acctually answer on this issue? this is ridicioulos.
XBOX and EA are scamming people telling them these games are included in the gamepass
Its December, will this ever be resolved?
This is the worst answer and makes no sense
