Community ManagerHey @petehauge if the account is not able to access the features due to being a child account then you will need to wait till such time as the account is able to age up.
Our live support team will be able to provide more information in relation to this.
Darko
I was just looking into EA play subs for my son, as I have game pass and he can access games since he's "family" except for EA play games.
I learned that EA play subscriptions are per account, per platform.
This means that in order for your son to use EA Play on windows, you would need a separate subscription to EA Play for Windows. Your xbox EA Play subscription with Game Pass doesn't include it. The same goes for Steam on windows - if you want to access EA Play games on Steam you need a separate one for doing it that way as well.
The age restriction issue if your son is under 13 years old is a separate issue - I feel that pain also.
Hope this helps you. J
Thanks for taking time out to reply. It’s was helpful. And I think I understand clearly. Would another way to summarise what you have wrote is that I need to pay EA too with an account subscription also?
When you create a MS Xbox PC game pass and pay for it, the auto setup asks you to create an EA play account and link it. That’s fine and the process is fairly automated via the game pass set up….
what it does not say is you have to pay EA.
my expectation was to be able to play EA games based on my game pass subscription
@CynlolThanks for taking time out to reply. Good to know. Do you have any idea on how I fix it? It seems clear my subscription is good and it should give me EA play access. Thanks
