Forum Discussion

faravidi's avatar
faravidi
3 years ago

Child's XBOX account and EA linked and no way to unlink, broken EA account

I linked XBOX Game Pass and EA account for my child, but EA created a VERY limited child's account and Plants vs Zombies shows 404-error. I tried to unlink accounts to create a new one with more priv...
pc
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
3 years ago

@faravidi For this one, as it deals with a child account, you can contact support and they can take a look at the account with you. With account issues, we don't have the ability to review those over the forums.

You can contact our live support at help.ea.com. To request a chat or open a case through email:

  • Select the EA App
  • Select one of the account issues like I cannot log in
  • You may get a pop-up that says login and get faster help
  • Select Continue without logging in
  • This should give you the chat/email option

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