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8ea84c390b8ce74's avatar
8ea84c390b8ce74
4 years ago

Deleted EA account connected to xbox/Right to be forgotten

I have the same issue that it seems all of the people posting on this forum have. My Xbox account (and game pass) are linked to a deleted EA account. I have no idea when I created this deleted account, but it would have been long enough ago that I no longer have access to the email that was used. 

Since there is a mechanism in place for EU residents to request all of their data be deleted, can US residents request the same in order to remove the linking from Xbox/PSN accounts to a deleted EA account. 

pc

1 Reply

  • miks88's avatar
    miks88
    4 years ago

    EA will recommend going to support, however I've seen that work for exactly zero people on this forum in our specific situation.

    Thankfully, there is another way... which is not being pushed by EA community managers for some reason despite it having a very, very high success rate.

    The SalarymanDaishi Method:

    If you have a deactivated EA account tied to your XBL/PSN profile and that EA account is associated with an email account that no longer exists, contacting EA's DPO should help you out. Should work just the same if you have forgotten your expired EA account but can still prove your XBL/PSN profile. The only difference is whether your old EA account can be fully recovered or merely unlinked from your XBL/PSN profile.

    Please remit all kudos and other fake internet points to @SalarymanDaishi

    This worked for me, hope it works for you too.

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