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sCervar's avatar
sCervar
5 years ago
Solved

e-mail support?

Hi all

I tried to get some help from EA but without any success. On help pages I find only option for call and for live chat. Call is not option for me so I chose live chat. After more than a few tries in last three or four days no one answer from "chat". I got feeling that nobody works on chat in EA help centre.

Does anyone know is there an option to mail them? I didn't find any e-mail adress for contact them.

pc
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @sCervar you can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat, email or request a call back.

     

    Darko

5 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @sCervar you can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat, email or request a call back.

     

    Darko

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @sCervar when making a case you will often be presented with the best contact option for your issue, if you are seeing chat then I would recommend opening a chat case and waiting for our team to respond.

    Darko

  • sCervar's avatar
    sCervar
    5 years ago
    @EA_Darko OK. But how long waiting for respond is "normal"? Few minutes? Few hours? I waited long enough but no respond at all...
  • sCervar's avatar
    sCervar
    5 years ago

    This is realy waste of time. Game is piece (fifa) of crap... but worse of that is ea support. Paying money for game or supscription is simple robbery...

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