@tmase83 wrote:
DAN: You're very welcome for the help & I appreciate the feedback. And yes if you think my response would be useful to those you've seen on the forum threads, you can share it with them. And yes the multiple Xbox Gamertags on one EA account scenario is an easier one to fix as you can just remove one & then keep going with your main one. We can do that from the Support side if everything works as intended. Regarding you appealing to anyone else that could help, there isn't really anyone or any avenue I would suggest other than the forums. We're aware of this issue & it's a technical limitation for now more than anything else. As far as I'm aware. There are so many scenarios that you have to factor in & we've tried to accommodate as many as possible for now. -Dan
Dan seems like a nice guy but the whole technical limitation schtick doesn't fly with me for one reason: There are reports of users with multiple XBox accounts attached to one EA account, and people are saying that the reps are able to quickly and easily unlink the old account for them. Now, if this is actually a technical limitation it means that there should only be a one-to-one relationship between Xbox and EA accounts and those people experiencing the multiple accounts issue have found a major bug in the system that is allowing a many-to-one relationship of XBox-EA accounts. So this makes me super curious... when EA unlinks the original account for them and their new account is linked, what happens if they happen to unlink their new account and attempt to re-link it? Will the error with their original email pop up and say "You can only link this original account?" since the support staff says they are physically unable to unlink the original account and they are just running some sort of work around? Or are they actually physically able to unlink old accounts, they just are absolutely adhering to their policy no matter what and giving us a line of bull about these technical limitations?
Next question on my mind is this: if there is a major bug that allows people to link multiple accounts... what are the repro steps? This seems to be the only route for us to actually get our accounts linked without going through hours and hours of chat, forum posts, and social media posts haha.
