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tmase83's avatar
tmase83
5 years ago
Solved

EA account linking to a new Xbox Account

Hi, I have an EA account, have had so for years. I have a reasonable amount of paid content on it, 20+ titles. I also have an Xbox Game Pass for PC subscription and have been eagerly awaiting acc...
console
  • AssassinXDAhmed's avatar
    AssassinXDAhmed
    4 years ago

    I had the same issue today, I had a live chat with EA Help Agent and he told me to unlink my old account link your new account.

    I tried to convince him that I can't link another account to this account due to EA terms but he insisted to do it. I unlinked my old account and I told him what I should do next.

    He told me wait and I waited. after literally one minute he told me to try to link my new account and it magically LINKED. I wanted to thank him but he closed the case and marked it as "Fixed". His name is Ajay M.

MyDadsKiss's avatar
MyDadsKiss
4 years ago

im having the same issue. where i cant unlink my account from ea it just says manage not unlink and then i unlinked it from the xbox account it gave the game pass to but now i cant link my xbox account with ea to get the game pass on my actual account

Nuriu's avatar
Nuriu
4 years ago

I can confirm thats this tips work. I manage to link accounts today with very first attempt and everything works. It took me around 3 minutes with advisor to fix this.

  • Exostenza's avatar
    Exostenza
    4 years ago

    So, I just got off the phone with EA customer support and they told me unequivocally that I should stop wasting my time trying to sort this issue out because there is nothing that they can do. They said stop reading online forums and contacting EA support because for this issue (deleted ea account due to inactivity, note not self deleted, linked to gamer tag with a deleted email address that is permanently inaccessible) there is absolutely nothing I can do and anything I try further after our conversation is simply a waste of my time. I have absolutely no recourse to ever play an EA game with my main gamer tag ever again. I can make a new gamer tag and buy another subscription to game pass ultimate if I want to play EA games ever again. Yeah, like I am going to do that EA.

    Talk about a completely broken bureaucracy. EA is such a mess of a company it is a joke. 

    Bravo EA.

    Bravo

    • fictionchris's avatar
      fictionchris
      4 years ago

      Sorry to hear this bro.
      I had almost decided to abandon this issue until I found this thread. Went through online chat as a previous poster mentioned (Had to select US site as UK wouldn't let me online chat) and it ended up being very easy.

      Transcript for reference.

      Agent (14/01/2022, 21:14:40): Thank you for contacting EA HELP, my name is Agent, may I start with your first name please?
      My Name (14/01/2022, 21:14:45): My Name
      Agent (14/01/2022, 21:14:56): Hi there, nice to meet you and how may I help you today?
      My Name (14/01/2022, 21:16:01): I used to have my EA account linked to an old XBox account that I no longer have access to. I wish to link it to my new XBox account but I get an error saying it isn't possible. I have seen online that it is possible through live chat with you folks.
      Agent (14/01/2022, 21:17:11): I will surely help you as you shared that you want to link a new Xbox ID to your EA Account as the old one is inaccessible.
      My Name (14/01/2022, 21:17:25): Thank you
      Agent (14/01/2022, 21:17:43): Please share your email address associated with your EA Account.
      My Name (14/01/2022, 21:17:53): <EMail Address>
      Agent (14/01/2022, 21:19:00): Thanks and allow me a minute to help you further by checking the details on the account.
      Agent (14/01/2022, 21:19:30): Just to inform that the platform account needs to be free and not linked to any other EA Account in order to link it with this EA Account.
      My Name (14/01/2022, 21:20:09): It is not linked to any other EA account
      Agent (14/01/2022, 21:20:47): Thanks and do you have access to the email address you shared with us in the chat?
      My Name (14/01/2022, 21:20:53): Yes
      Agent (14/01/2022, 21:22:30): Thank you for the information, I have sent a verification email, please check if you have received an email with the subject line "Verify ownership of your EA Account" in your Inbox or SPAM inbox.
      Agent (14/01/2022, 21:22:31): Please check and confirm here with the code.
      My Name (14/01/2022, 21:22:44): <Verification Code>
      Agent (14/01/2022, 21:23:23): Thanks and you may try and link the new Xbox account now using the steps in the link below.
      Agent (14/01/2022, 21:23:33): https://help.ea.com/en/help/account/link-your-console-accounts/#how-to
      My Name (14/01/2022, 21:24:04): Thank you I will give it a try
      Agent (14/01/2022, 21:24:29): Sure, and let me know once done.
      Agent (14/01/2022, 21:25:46): Were you able to link it?
      My Name (14/01/2022, 21:26:06): Yes
      My Name (14/01/2022, 21:26:12): All appears to be working
      My Name (14/01/2022, 21:26:20): Thank you very much for your assistance

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