Forum Discussion

mrmog0's avatar
mrmog0
2 months ago
Solved

EA Account Not Linking With GamePass

I have a Gamepass Ultimate subscription on PC and when I click to install an EA game it directs me to the EA app with a pricetag. Everything once worked, both accounts are correctly linked
pc
  • EA_Shepard's avatar
    EA_Shepard
    2 months ago

    @05f55d3e145bd152 Try these.

    • Close the EA app.
    • Navigate to the Xbox app.
    • Go to settings (click your name in the top left corner)
    • Select "extensions."
    • Disable the extension for the EA App 
    • Locate the game you want to download on the Xbox app
    • You'll notice that the install selection has now gone away and been replaced by an option asking you to "enable extension." 
    • Enable the EA app extension
    • The Xbox app should then launch the EA app automatically
    • Once you see the EA app open, you should now be allowed to select an SSD/HDD to install the game
05f55d3e145bd15's avatar
05f55d3e145bd15
2 months ago

i have the same problem and they dont seem to hype on fixing it , 99% of this forum is this exact thing and none of them seem to be corrected pay for a service you should get it

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 months ago

@05f55d3e145bd152  @mrmog0 

This is typically due to the wrong account links or basic sync issues. 

Just following up to see how things are going. Are you still running into any issues? Let us know if you need any assistance.

Thanks!

  • 05f55d3e145bd15's avatar
    05f55d3e145bd15
    2 months ago

    Still unable to access outside of steam says my account is linked to steam as well I've tried all that's been mentioned in other posts 

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      2 months ago

      @05f55d3e145bd152 Try these.

      • Close the EA app.
      • Navigate to the Xbox app.
      • Go to settings (click your name in the top left corner)
      • Select "extensions."
      • Disable the extension for the EA App 
      • Locate the game you want to download on the Xbox app
      • You'll notice that the install selection has now gone away and been replaced by an option asking you to "enable extension." 
      • Enable the EA app extension
      • The Xbox app should then launch the EA app automatically
      • Once you see the EA app open, you should now be allowed to select an SSD/HDD to install the game

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