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4864321's avatar
4864321
Rising Newcomer
6 months ago

Unable to Launch Madden Through EA Play

every time i try to launch my game madden 25 and for the record i am on pc but every time i try to launch the game it tells me that my account that i provided keep in mind i have already payed for EA play it tells me that it could not activate EA sports on my account and that i need to go to orgin.com and activate the product code but every time i click on the origin.com button it takes me to the home page with nothing about product codes or anything like and i have no idea on how to find it i have searched everywhere on you tube on google even called some friends to see if they know how to fix it but i cannot for the love of god figure out how to activate this product code or find it so if someone could please help me that would be greatly appreciated 

 

4 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi there, 

    I'm sorry to hear you're having trouble playing Madden NFL 25. Did you subscribe to EA Play or EA Play Pro? Also, if you could provide a screenshot of the error message that would help us identify what could be causing this.

  • 4864321's avatar
    4864321
    Rising Newcomer
    6 months ago

    i subscribed to the normal ea play because i was on the epic games launcher and it said for 5.99 per month i could play a bunch of ea game so i subscribed to ea play but not pro i didnt know that was an option 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Thanks for sharing the screenshot. 

    Can you please try the following steps: 

    Delete EA License Files:

    • Make sure the EA app is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Enable View Hidden Files and Folders
    • Delete all files in the "License" folder.

     

    Clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
    • Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    • (If some files or folders can't be deleted, reboot and try again.)

     

    I hope this helps! 

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