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4864321's avatar
4864321
Rising Newcomer
6 months ago

Unable to Launch Madden Through EA Play

every time i try to launch my game madden 25 and for the record i am on pc but every time i try to launch the game it tells me that my account that i provided keep in mind i have already payed for EA play it tells me that it could not activate EA sports on my account and that i need to go to orgin.com and activate the product code but every time i click on the origin.com button it takes me to the home page with nothing about product codes or anything like and i have no idea on how to find it i have searched everywhere on you tube on google even called some friends to see if they know how to fix it but i cannot for the love of god figure out how to activate this product code or find it so if someone could please help me that would be greatly appreciated 

 

ea play
pc

4 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi there, 

    I'm sorry to hear you're having trouble playing Madden NFL 25. Did you subscribe to EA Play or EA Play Pro? Also, if you could provide a screenshot of the error message that would help us identify what could be causing this.

  • 4864321's avatar
    4864321
    Rising Newcomer
    6 months ago

    i subscribed to the normal ea play because i was on the epic games launcher and it said for 5.99 per month i could play a bunch of ea game so i subscribed to ea play but not pro i didnt know that was an option 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Thanks for sharing the screenshot. 

    Can you please try the following steps: 

    Delete EA License Files:

    • Make sure the EA app is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Enable View Hidden Files and Folders
    • Delete all files in the "License" folder.

     

    Clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
    • Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    • (If some files or folders can't be deleted, reboot and try again.)

     

    I hope this helps! 

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