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twitchmenoncin's avatar
twitchmenoncin
2 years ago
Solved

EA FC 24 EA Play Rewards Missing

Hi,  I can't collect my benefits from EA Play, even though it says I'm a member through Xbox GamePass. What should I do? The rewards expire tomorrow and I can't get them.
pc
  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    @twitchmenoncin If you have not received these rewards in the game, or the web app and companion app, you will need to reach out to support so that they can review the account with you.


    1. On the EA Help homepage, type 'The EA App' into the search bar.
    2. Click on the EA App tile that appears and select See all help topics.
    3. Select 'Missing Content' from the Category headings on the left-hand side
    4. I'd recommend selecting 'I'm looking for something I bought'
    5. From there you should see the option to select 'Email Us'. 
    6. Gather your proof of purchase precisely as specified in this EA Help guide, attach it to your case, and send it.

    That should help you reach the support team.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@twitchmenoncin If you have not received these rewards in the game, or the web app and companion app, you will need to reach out to support so that they can review the account with you.


  1. On the EA Help homepage, type 'The EA App' into the search bar.
  2. Click on the EA App tile that appears and select See all help topics.
  3. Select 'Missing Content' from the Category headings on the left-hand side
  4. I'd recommend selecting 'I'm looking for something I bought'
  5. From there you should see the option to select 'Email Us'. 
  6. Gather your proof of purchase precisely as specified in this EA Help guide, attach it to your case, and send it.

That should help you reach the support team.

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