Forum Discussion
EA_Darko
Community Manager
5 years agoHey @Burnie0909 can you let me know on what platform you are seeing this error and the full error that is popping up. Error messages such as this usually contain info that allows us to narrow down the cause.
Darko
icet1505
5 years agoNot applicable
@EA_Darko I have the same problem and i am on ps4. The error message reads ‘This operation cannot be performed using your account.’
- EA_Darko5 years ago
Community Manager
Hey @icet1505 that is a PSN error code, can you go ahead and ensure that the Gamertag that you are seeing this error with is set as the console's primary account and then try launching the game again.
If the account was set up as a sub-account then you may need to speak with PSN support about upgrading your account.
Darko