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dajeffe240's avatar
4 years ago

EA play app doesn't recognize my membership and wants me to pay twice

I have game pass for pc with ea play and game pass for xbox with ea play. I have tried with origin and ea play app, using my linked account which is linked to the correct xbox account. I saw that I can play Crysis Remastered for free in the ea play desktop app if I link it with my xbox account, which I did. I got this from this article. I tried it and it just wants me to buy an ea play membership, which I already have. How do I fix this and get Crysis Remastered without paying the $30 or having the ea play membership twice?

5 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @dajeffe240 if you are accessing EA Play through Game Pass then you will only be able to launch and play EA games through EA Play, you will not be able to access and play the third-party titles that are avaialbel through a normal EA Play membership from Origin or the EA App.

    Crysis Remastered is included in EA Play through Origin but not currently on EA App through Game Pass as Crytek published the remastered version of the game.


    Darko

  • I actually do have access to Crysis Remastered from my Gamepass Ultimate Sub through EA Play on PC.  

    I was wondering if you have the xbox app on Windows so you can see your gamepass stuff for pc? 

    When I open that I can see things like Battlefield 2042 installed on my computer even though it is installed via the EA Play App. 

    Just wondering if maybe they have some kind of symbiotic relationship.

    It might also be that you have to wait a bit more time for things to sync up on the back end since it sounds like you just linked your stuff to check it out.

    If you go into your Ea Play app on the PC and on the top right where your pic is and such there is a little down arrow on the right which you can click and access settings, if I go in there, on the main settings page there is a section called "My Membership".    Mine says Ea Play with GamePass.   You could also verify that there to see that things are working.  

    I included 2 Pics showing where I see that I have it on the Ea Play app and that I have it installed and have played it.  I downloaded just for this to be sure I actually had access to it. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Games are being added to EA Play all the time @Grawbad so it can happen that one is added and missed. 


    That said, if you check the Game Pass page it does not list Crysis Remastered as being included in EA Play just the original version: https://www.xbox.com/en-US/xbox-game-pass/games#

    Do you have EA Play through Origin or EA App also?

    I'm not sure what you are looking for from your post, if you are looking for an Xbox app for PC to show what games you have access to then this is something that you would need to speak with Xbox support in relation to. As I understand it and from using it the MS Xbox app for PC should all the games included and available to you through Game Pass on PC.

    Darko

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