Solved
Forum Discussion
EA_Solaire
Community Manager
2 years agoThis error usually means you're logging into the EA app with the incorrect login details. You need to sign in with the same EA account that your gamertag is linked with- to verify if you're on the incorrect account, you can look over your EA Connections tab here. If you're not seeing your gamertag listed there, that means you're logging in using the incorrect EA account.
You can also check which EA account you need to be logging in with by following the steps here to find out which email is tied with your account.