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IsaacSuit's avatar
IsaacSuit
7 months ago
Solved

EA Play Expiration Mismatch

I was charged for an EA Play Pro membership on December 9, 2024. When I logged into my account and looked at the EA Play Pro membership, it said it expires 11/30/2025. I chose to cancel the membershi...
pc
  • EA_Solaire's avatar
    EA_Solaire
    7 months ago

    Hey there @IsaacSuit 

    We wouldn't be able to look into your membership details here on the forums as we don't have access to your account and billing information, but you can contact the live support team so they can look into these details a bit further and verify when your membership is set to expire. 

    Please contact live support for more help with this by following the steps here: https://help.ea.com/en/help/faq/using-ea-help/ 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
7 months ago

Hey there @IsaacSuit 

We wouldn't be able to look into your membership details here on the forums as we don't have access to your account and billing information, but you can contact the live support team so they can look into these details a bit further and verify when your membership is set to expire. 

Please contact live support for more help with this by following the steps here: https://help.ea.com/en/help/faq/using-ea-help/ 

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