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Hey @cmtgrl as I said in my post above, I have escalated this to our team and they are looking into it.
Once I have more info I'll share it here.
Darko
- EA_Darko4 years ago
Community Manager
Hey all, I understand that you are frustrated, our team is looking into this and as soon as we have any info we will share it with you.
Thank you for your patience.
Darko
- 4 years ago
2nd weekend want to play F1 game and cannot it is wery unprofessional from your side
- 4 years ago@EA_Darko i could bet if there is a bug that allow users to get free games that u not supposed to get, that will be fixed in hours cause you will be losing money. But it works only in one direction, u do not care about other people losing money. There is a reason you the worst company period.
- 4 years ago
@EA_Darko We have been waiting for days, no progress and no clear explanation.
- 4 years ago
This problem has been going on for 2 weeks and it's still not solved. I feel like it shouldn't have taken this long to fix this kind of an issue, I can't even put into words how unbelievably absurd this is. 2 weeks worth of subscription money down the drain for the person that created this thread. It might not be much, but from a customer's perspective, these kinds of situations really hurt your image as a company (at least in my eyes, and pretty sure most of the users in Turkey). Frustration is an understatement on how we, the customer, feel for this kind of conduct where it takes more than 14 days to take care of such a problem.
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