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CDJSlayer06's avatar
CDJSlayer06
3 years ago

EA Play from Steam is not linked to my EA account

I purchased EA Play through Steam. I cannot get EA account system to realise that I do have EA Play. My account consistently shows that I don't have EA Play. My Steam and EA accounts are correctly li...
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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

@HighG, cheers for the reply.

I just checked your account real quick (which is something we don't normally do via the forums), and everything looks okay from our side.

Just to check; are you still experiencing the issue when you try to launch the game (SWJFO) via Steam?

HighG's avatar
HighG
2 years ago

ID: df953ecc-8454-460b-9cbc-de9c10a1d930

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @HighG, thanks. 

    Could you perhaps try the troubleshooting steps that are mentioned in this post, and see if the issue persists?

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @HighG,

    Could you please perform an EA app recovery and after that verify the game's files via Steam, where afterwards you start the game via Steam again to see if the issue persists?

  • HighG's avatar
    HighG
    2 years ago

    Sadly dkdn´t help.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hey @HighG,

    Did you perform steps in the specific order of the EA app clear cache first, and Steam game files repair thereafter?

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