EA play hacked and banned with no support
I am experiencing an issue with my account. Accused of selling coins on Fifa, I don't play or own Fifa. Account was labelled as hacked and banned. Followed instructions and submitted a ticket. ...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi @randygoats91,
If you have already followed the steps in this article, you've done the right thing and it's a matter of waiting to hear back from Terms of Service on the account ban. Once they have received your case and completed their investigation into the ban, they'll reach out to you via email from this address: noreply@ea.com
For the subscription, the support team could take a look into that and let you know if they can assist you with that. There's a few channels the support team can be reached through:
- EA Help website - Phone/Chat/Email - Availability may vary
- Twitter - Select the message icon to get assistance
- Facebook - You can select the 'send message' option on the accounts home page
Thanks,
- EA_Lanna
Thank you for the reply Lana,
Though is there anyone I can reach out to on EA Answers or anywhere else to speed this up?
It's been three months and this account was banned due to a violation of conditions, though it was hacked. I really don't understand how this could possibly take this long.
My Past Cases 🏈
I have tried to contact EA play via twitter, Facebook and Instagram.
My cases are still in progress, I have a heap of games on this account and it's impacting my Xbox Game pass experience as well.
