@majkyb99 I've merged your post with the master thread for this issue. The thread is about Sims 4, but the same principle applies to Sims 3: content you have access to through EA Play is not available in macOS even if there exists a Mac version of that content. If you want to play Sims 3, you'll need to cancel your EA Play subscription and buy a standalone copy of the game.
Hi @puzzlezaddict, so I bought the game but still cannot download it. Ive restarted the Origin so many times and stil nothing.
I have it in my library as bought but it doesn't show the download button.
Please can you help me
Community ManagerHi @majkyb99
This looks like you'll need to have the base game re-granted to your account to allow you to play again- this isn't something we can do for you over the forums since we don't have access to your account details over AHQ, but the live support team can review the game entitlements on your account to see what's going on.
Please reach out to live support from the help site here so they can look into this a bit further with you- I'd also recommend you attach this AHQ conversation when you reach out there so that team does have something further to reference. If you have any troubles contacting live support, you can let me know!
Community ManagerWe're not able to access your specific account details here on the forums to investigate into any account related issues. The live support team does have access to look into your account information, so you'll want to reach out to them by submitting a help request on the site here. If you have any issues getting through the help site to speak with live support, please let me know.
