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therealPope__93's avatar
3 years ago

Ea Play PRO Canceled and refunded WITHOUT ASKING

Hi,
I don't know what happened but I received an email that says that my subscription has been canceled and refunded "As per my request". Request I NEVER MADE!

Can someone please tell me what happened or what is going on?
It is not phishing as my account now says that EA Play Pro is not active.


Nobody entered my account, I have an unique password and 2FA and certainly if someone would enter my account it wouldn't ask for refund lol

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @therealPope__93 for issues such as this you will need to speak with one of our chat support advisers who will be able to advise you further. 

    You can contact our live support at help.ea.com.  

    Darko

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