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TH3V0RT3X's avatar
TH3V0RT3X
4 years ago

EA Play Pro Game unable to launch, but possible with a friend's account

Good Day, I bought the EA Play Pro sub last friday to play Battlefield 2042 with a friend. However, as soon as I'm done downloading the game, It gived me the option in my collection to download i...
pc
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Testing it now @TH3V0RT3X and it's working as it should.

Where did you subscribe to EA Play?


Darko

TH3V0RT3X's avatar
TH3V0RT3X
4 years ago

I got the EA Play Pro via EA directly. Though I have EA Play "basic" via the Xbox Game Pass. Did that maybe cause some issues?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    When you log in on Origin are you using the same account as you do on the EA App @TH3V0RT3X?

    Trying to recreate this myself but not able to so want to just go through some basics.


    Darko 

    • TH3V0RT3X's avatar
      TH3V0RT3X
      4 years ago

      Yes. Account is the same, and on both launchers it shows me the "EA Play Pro" Badge.

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        4 years ago

        Hey @TH3V0RT3X I'd recommend speaking with our live support again and explaining the situation and how your friend was able to get it working.

        You can contact our live support at help.ea.com.  

        To  speak with a phone or chat adviser:

        Click on your product Origin

        Then select 'PC

        Manage my Account'

        Finally, you can choose to begin a chat or call

         

        Darko

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