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TH3V0RT3X's avatar
TH3V0RT3X
4 years ago

EA Play Pro Game unable to launch, but possible with a friend's account

Good Day, I bought the EA Play Pro sub last friday to play Battlefield 2042 with a friend. However, as soon as I'm done downloading the game, It gived me the option in my collection to download i...
pc
TH3V0RT3X's avatar
TH3V0RT3X
4 years ago

I got the EA Play Pro via EA directly. Though I have EA Play "basic" via the Xbox Game Pass. Did that maybe cause some issues?

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

When you log in on Origin are you using the same account as you do on the EA App @TH3V0RT3X?

Trying to recreate this myself but not able to so want to just go through some basics.


Darko 

  • TH3V0RT3X's avatar
    TH3V0RT3X
    4 years ago

    Yes. Account is the same, and on both launchers it shows me the "EA Play Pro" Badge.

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      4 years ago

      Hey @TH3V0RT3X I'd recommend speaking with our live support again and explaining the situation and how your friend was able to get it working.

      You can contact our live support at help.ea.com.  

      To  speak with a phone or chat adviser:

      Click on your product Origin

      Then select 'PC

      Manage my Account'

      Finally, you can choose to begin a chat or call

       

      Darko

      • TH3V0RT3X's avatar
        TH3V0RT3X
        4 years ago

        Alright, will do. Do you know if there is any chance that I can get my money for EA Play Pro back in case we can't find a solution soon? I specifically bought it to play BF2042, but I understand if it is not possible due to it unlocking more than just one game to play.

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