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pyrotiaca's avatar
pyrotiaca
2 years ago
Solved

EA Play Pro membership got cancelled

Hello. I was subscribed to the EA Play Pro for a year and got the auto renewal notice on 24 August. It said that I would need to pay 999TL(Turkish Lira) for the renewal. It was said to renew at 24.0...
pc
  • pyrotiaca's avatar
    pyrotiaca
    2 years ago

    Thanks for the information. You have been more helpful than live support. I also talked with them today and we still could not fix the situation. Conversations go in circles...no offense to your coworkers. I guess we can count this thread as fixed. Have a good one.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@pyrotiaca Essentially yes. The forums is for bug reports and technical assistance. We have no actual visibility into EA Play subscriptions other than helping players with general questions or issues like a random payment error. Sending players here means we have to send those cases up to have reviewed as there is no reason to send you here. A CM cannot resolve those unless we happen to have troubleshooting steps that fixes a technical issue.

pyrotiaca's avatar
pyrotiaca
2 years ago

Thanks for the information. You have been more helpful than live support. I also talked with them today and we still could not fix the situation. Conversations go in circles...no offense to your coworkers. I guess we can count this thread as fixed. Have a good one.

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