I got 2 e-mails at noon today, one saying that I needed to update my payment method and the other saying that my subscription was canceled. one came at 13:01 and the other at 13:02. I had updated my payment method 3-4 days ago, but my subscription was canceled with an error. The message said to contact EA Support, but I can't contact EA Support. How can I update my subscription?

@EA_Shepard thanks it worked. I was able to go to the support section. I also created a case, but after saying resume case, it gives time for chat. the time is constantly changing. i have been waiting for about 30 min for 7 min waiting time to pass. how can i solve this problem.

EA Play Pro Membership was canceled due to payment method

55 Replies

EA_Shepard
Community Manager
10 months ago
@theaek7 This is something that has to be handled by live support. Why are you not able to contact them?
theaek7
10 months ago
When I click on the link sent, I am redirected to the frequently asked questions section and it is an AI Bot I can't figure out how to contact them. How can I contact them or send them an email?
theaek7
10 months ago
@EA_Shepard When I click on the link sent, I am redirected to the frequently asked questions section and it is an AI Bot I can't figure out how to contact them. How can I contact them or send them an email?
EA_Shepard
Community Manager
10 months ago
@theaek7

Gotcha. Try this. Pull up a browser and clear all cache and history from all time.

Then close it open a new tab and go to Help.ea.com

Make sure you are not logged into the site. Then try the following. If they do not work, just change the options but stay logged out.

Select the Games Support tab

Select EA App or EA account

Select See all help topics

Select one of the account issues like I cannot log in

You may get a pop-up that says login and get faster help

Select Continue without logging in

This should give you the chat/email option
gorkyy1907
10 months ago
hello,i received an email to continue my EA PLAY PRO subscription for 999 turkish liras.Today,i received another email about update your payment method but i already updated my payment method 2 days ago.Now,they canceled my subscription and they offered to me''subscribe for 120$''.It's equal nearly 4k turkish liras.Please help me quickly.I can not play fc25 rn.
theaek7
10 months ago
@EA_Shepard thanks it worked. I was able to go to the support section. I also created a case, but after saying resume case, it gives time for chat. the time is constantly changing. i have been waiting for about 30 min for 7 min waiting time to pass. how can i solve this problem.
EA_Shepard
Community Manager
10 months ago
Hi @gorkyy1907, please reach out to live support with the steps above!
batmannibal
10 months ago
Hello, my EA Play Pro membership was to be renewed today.

Although there is balance on my relevant card and my card information is correct, the payment has not been made. When I logged into the EA website to update my card information in any case, I learned that my membership was completely cancelled in the moment of payment error.

I don't want to buy a 'new' membership because my existing membership would be renewed at a much more affordable price for me (I'm outside US). Is anybody encountered a situation like this? Is there a way to renew my membership - not buy a completely new one?
theaek7
10 months ago
@EA_Shepard Hi! I was able to go to the support section. I also created a case, but after saying resume case, it gives time for chat. the time is constantly changing. i have been waiting for about 30 min for 7 min waiting time to pass. how can i solve this problem?
EA_Shepard
Community Manager
10 months ago
Hi @theaek7, That chat time is a bit out of our hands. With the issues that happened yesterday with servers, support got really busy. Sadly, you have to wait for them to get to you. There is not a way around that or an alternative at the moment for these issues. They are trying to get to every player as quickly as they can.