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juniordnz's avatar
juniordnz
2 years ago
Solved

Ea Play Pro Renewal - Payment Failed

My EA Play Pro renewal was due yesterday. Due to some change in the bank where my credit card is from, the transaction was rejected. I then received an e-mail from EA asking to update my payment in...
pc
  • EA_cuervo's avatar
    EA_cuervo
    2 years ago

    Hi @juniordnz,

    If your automatic renewal didn't go through then you will need to speak to EA Help Support to check what can be done. If they have informed you that you will need to start the subscription again and cannot continue with the previous price, unfortunately, we're unable to modify the price. 

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @juniordnz,

If your automatic renewal didn't go through then you will need to speak to EA Help Support to check what can be done. If they have informed you that you will need to start the subscription again and cannot continue with the previous price, unfortunately, we're unable to modify the price. 

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