Forum Discussion

lllllll0o's avatar
3 years ago
Solved

Ea play pro

I want to buy ea play pro 1 year but it gives error
this is the mistake

Your transaction cannot be performed
It didn't happen. Try again. If the problem persists, use another payment method or try again later
  • Hey there @lllllll0o,

    Please try the following steps to clear this error up and get your membership purcahsed:

    • Use a different payment method
    • Make sure your billing details in the EA app match the billing details for your card
    • Remove and re-add your payment method from your account
    • Make sure the location on your account matches your real location

    If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here

2 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey there @lllllll0o,

    Please try the following steps to clear this error up and get your membership purcahsed:

    • Use a different payment method
    • Make sure your billing details in the EA app match the billing details for your card
    • Remove and re-add your payment method from your account
    • Make sure the location on your account matches your real location

    If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here

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