EA Play Refund Request
Hello, I bought Play Pro to try FC25 when it first came out, then today I removed all my cards from the payment methods so that it would not renew again, but today the payment was made again and I wa...
Forum Discussion
EA_Shepard
Community Manager
Community ManagerWhen helping with certain issues, like account changes, purchases, and refund for subscriptions, we must verify that you own this account. We want to ensure we’re not compromising your account, so we can’t help with your issue currently.
You can contact our live support on our Help Site. To request a chat or open a case through email:
- Select the EA App
- Select one of the account issues like I cannot log in
- You may get a pop-up that says login and get faster help
- Select Continue without logging in
- This should give you the chat/email option
Please note: These are not situations where Community Managers can assist over the forums as we are not Live Support and cannot validate account ownership.
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