Community Manager@xHarlekin Hey, so with any missing EA Play rewards, no one on the forums can help with these. We are not live support, and therefore we don't grant anything to a player's account. I can send the case over to have looked at why you were sent to the forums but live support does have processes set up for missing content which is why you have to speak with them. When it becomes a larger issue, we can bug-report this and send it up, but we do not handle individual cases for missing content here.
Thanks a lot @EA_Shepard Much appreciated. A pity about being bounced back and forth.
I actually just tried accessing the live support chat as suggested, but that is broken, as I am unable to select a platform (platform drop-down menu not working - see attachment) resulting in me not being able to proceed to the chat. As mentioned, after 11 days with trying to resolve the issue via email, I have been sent to the forums.
If you could pass on the case, then that would be great and welcome. Thanks.
Community Manager@xHarlekin I totally understand and believe me, I've been on the live support side so I totally get the frustration of go here, now go here, etc. The most effective way is when you create a case, make it short sweet, and to the point right.
So for example. Purchased EA Play for June/July (whatever month)
Missing EA Play Rewards for X game
Go here and see which ones they are and list them if you can
Detailed but short that way no one should be pushing you from support to the forums.
Cheers for that. Yes, I actually had kept it as brief and straightforward as possible. Yet reading comprehension is a separate topic^^ I'm not salty (yet). I'll give it another try and hope for the best.
Thanks again and have a good weekend.
