EA Play Subscription Help
EA Play Help - So because the EA Support Chat is absolutely useless and full of people that don't know anything, I come here to the community. I have two EA Play subscriptions, one through Xbox Ga...
Forum Discussion
Thanks for the response @SC3E101
Though I assure you its always a miss. Three separate advisors have told me they can’t deal with my issue or answer my basic questions/requests. Not outright either, they consistently contradict themselves and forget what they said minutes before. The amount of times they’ve said one thing then denied it seconds later, and i’ve literally been looking at the messages they’ve sent it unbelievable.
They have all actually closed the chat mid-conversation each time without any resolve or notice.
if I really have to go through them, then i’m never going to get answers.
Honestly the worst customer service in the industry.
EA_Leeuw
Community Manager
Community ManagerHi @spc147,
I took a look at your EA account (which is something we don't usually do via the forums) and found a couple of things worth mentioning.
Firstly, you had a basic EA Play subscription with us that you've recently cancelled via Live Support. It was a yearly (12-month recurring) membership for the EA app only and it's been going on for a while now.
You also mentioned you have an active Xbox Game Pass Ultimate (XGPU) membership, which bundles in EA Play for both PC and Xbox, as long as your EA and Microsoft Xbox accounts are hooked up and logged into the EA app.
Having both XGPU and a standalone yearly EA Play basic for PC EA app membership seems indeed like a bit of overkill, so I'd say that cancelling the latter was a smart move.
However, when it comes to refunds, things get a bit tricky. Since you seemed to have chosen both subscriptions willingly (I'm assuming no one else has access to your EA account), you would need to cancel your yearly EA Play basic membership yourself. This isn't an automatic process and has nothing to do with the XGPU membership.
Plus, as per our website, EA Play memberships bought through us are generally a no-go for refunds. You can give it a shot, but I can't promise anything.
What about subscriptions?
EA Play for PC memberships are generally not refundable. Request a refund on EA Help if you think you might be entitled to a refund.
Lastly, if you're thinking about upgrading from EA Play basic for PC EA app to EA Play Pro for the PC EA app, it's only doable with our PC EA app membership. It's a no-go if you have EA Play through XGPU. They can run side by side, but you can't just upgrade the EA Play basic that comes with XGPU to EA Play Pro. They're two separate deals.
Hope this helps clear things up!
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