EA Play Subscription not working in Steam
I subscribed to EA Play (I believe originally through Steam ... but not sure) and after 1 month it came time to renew and I needed to use a different credit card. I had trouble getting Steam to accep...
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@EA_QueenBee OK, but how would you explain this:
I subscribed to EA Play via Steam as well and play and launch Battlefield 2042 via Steam with the Origin client open in the background. All works fine - I get my monthly rewards, get a 10% discount in the BF2042 in-game store...
Then I saw that the EA App went out of beta. Deinstalled Origin. Installed EA App. Now it doesn't recognize my subscription at all - I don't get my monthly rewards for BF2042. the in-game discount is not applied, so basically it doesn't work with EA App.
I tried to re-install the app, the game, checked integrity of game files, tried o launch the game both via Steam AND EA App etc... Nothing worked.
I complained previously about this months ago, nobody could help me:
https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Didn-t-get-this-months-EA-Play-bonus/m-p/12275182#M17429
Since than I removed EA App and went back to Origin but few days ago I re-installed EA app to see if they got it fixed, but guess what, it's still an issue. I tried to make a bug report here but even the ticket creator is bugged - when you click on SUBMIT nothing happens. (Chrome, all up-to-date).
Why is this app out of beta? Or is it game specific, or maybe even something wrong on my end?
I subscribed to EA Play via Steam as well and play and launch Battlefield 2042 via Steam with the Origin client open in the background. All works fine - I get my monthly rewards, get a 10% discount in the BF2042 in-game store...
Then I saw that the EA App went out of beta. Deinstalled Origin. Installed EA App. Now it doesn't recognize my subscription at all - I don't get my monthly rewards for BF2042. the in-game discount is not applied, so basically it doesn't work with EA App.
I tried to re-install the app, the game, checked integrity of game files, tried o launch the game both via Steam AND EA App etc... Nothing worked.
I complained previously about this months ago, nobody could help me:
https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Didn-t-get-this-months-EA-Play-bonus/m-p/12275182#M17429
Since than I removed EA App and went back to Origin but few days ago I re-installed EA app to see if they got it fixed, but guess what, it's still an issue. I tried to make a bug report here but even the ticket creator is bugged - when you click on SUBMIT nothing happens. (Chrome, all up-to-date).
Why is this app out of beta? Or is it game specific, or maybe even something wrong on my end?
EA_QueenBee
Community Manager
Community ManagerHey @AEIDOLONE,
I'm a little confused. It seems like you have the exact same question as the original poster. EA Play subscriptions for Steam and the EA app/Origin are seen as two completely separate subscriptions.
Unless you mean that you're still playing on Steam, and that now you're not getting your rewards anymore after switching to the EA app even though you still have your active subscription? If I've misread something, I'm very sorry.
I'm a little confused. It seems like you have the exact same question as the original poster. EA Play subscriptions for Steam and the EA app/Origin are seen as two completely separate subscriptions.
Unless you mean that you're still playing on Steam, and that now you're not getting your rewards anymore after switching to the EA app even though you still have your active subscription? If I've misread something, I'm very sorry.
@EA_QueenBee wrote:
Hey @AEIDOLONE,
Unless you mean that you're still playing on Steam, and that now you're not getting your rewards anymore after switching to the EA app even though you still have your active subscription? If I've misread something, I'm very sorry.Exactly that I meant.
- EA_QueenBeeHey @AEIDOLONE,
Sorry for taking so long to get back to you! So it looks like this is actually a few separate issues going on at once, all of which the studio is thankfully already looking in to.
As for the in-game discount, that should display properly once you get to the Steam checkout. This seems to be Battlefield specific, and should display fine in other games.
Hopefully the missing monthly rewards issue gets fixed soon as well. There's no troubleshooting I can recommend for that one, that's a solution we'll need to wait for from the studio.
