EA Play Subscription not working in Steam
I subscribed to EA Play (I believe originally through Steam ... but not sure) and after 1 month it came time to renew and I needed to use a different credit card. I had trouble getting Steam to accep...
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EA_QueenBee
Community Manager
Community ManagerHey @AEIDOLONE,
I'm a little confused. It seems like you have the exact same question as the original poster. EA Play subscriptions for Steam and the EA app/Origin are seen as two completely separate subscriptions.
Unless you mean that you're still playing on Steam, and that now you're not getting your rewards anymore after switching to the EA app even though you still have your active subscription? If I've misread something, I'm very sorry.
I'm a little confused. It seems like you have the exact same question as the original poster. EA Play subscriptions for Steam and the EA app/Origin are seen as two completely separate subscriptions.
Unless you mean that you're still playing on Steam, and that now you're not getting your rewards anymore after switching to the EA app even though you still have your active subscription? If I've misread something, I'm very sorry.
@EA_QueenBee wrote:
Hey @AEIDOLONE,
Unless you mean that you're still playing on Steam, and that now you're not getting your rewards anymore after switching to the EA app even though you still have your active subscription? If I've misread something, I'm very sorry.
Exactly that I meant.
- EA_QueenBeeHey @AEIDOLONE,
Sorry for taking so long to get back to you! So it looks like this is actually a few separate issues going on at once, all of which the studio is thankfully already looking in to.
As for the in-game discount, that should display properly once you get to the Steam checkout. This seems to be Battlefield specific, and should display fine in other games.
Hopefully the missing monthly rewards issue gets fixed soon as well. There's no troubleshooting I can recommend for that one, that's a solution we'll need to wait for from the studio.
