Forum Discussion

Hussaiinn's avatar
3 years ago

Ea play subscription not working

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Subscription Purchase
When did this happen? (dd.mm.yy hh:mm) 17.08.23
Summarize your bug I’ve bought ea play today via the PlayStation store and the subscription isn’t working I haven’t received any of the benefits such as bonus xp on fifa 23 ultimate this is frustrating as it’s like I’ve wasted my money for nothing.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Buy ea play go to fifa you won’t see any of the benefits ea play offer you on your account
What happens when the bug occurs? You don’t get what ea offered you
What do you expect to see? You don’t get what ea offered you

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Subscription Purchase
When did this happen? (dd.mm.yy hh:mm) 17.08.23
Summarize your bug I’ve bought ea play today via the PlayStation store and the subscription isn’t working I haven’t received any of the benefits such as bonus xp on fifa 23 ultimate this is frustrating as it’s like I’ve wasted my money for nothing.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Buy ea play go to fifa you won’t see any of the benefits ea play offer you on your account
What happens when the bug occurs? You don’t get what ea offered you
What do you expect to see?You don’t get what ea offered you

1 Reply

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello @Hussaiinn,

    if you buy the EA Play subscription via Playstation, it is only going to apply to the Playstation and not the EA app. The subscription does not apply across all platforms.

    If you want to have the EA Play benefits for the EA app, you will have to purchase it for that platform. 

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