Forum Discussion

Seasoned Newcomer

1 day ago

EA Play Subscription

i tried Many times to contact a real agent but i can't, i tried every single thing and its just leads me to the bot and he always say (I’ll check what support is available.) and then nothing h...

technical issues

EA_cuervo

Community Manager

1 day ago

Hi there, I’m sorry to hear you’ve been having trouble getting in touch with the support team.

Could you let us know what happens when you try to contact EA Help? Any additional details or screenshots of the steps you’re seeing would be helpful, as we’d like to better understand where you’re getting stuck and see how we can help from here.

907050301011
Seasoned Newcomer
1 day ago
its right here .. the bot dont transform me to a live agent , and the queue has taken over 3+ hours .. that way to long, i just want to
Fully Refund My EA Play subscription ...
and I have not used it, downloaded, or played any games at all

Thanks for responding...
- EA_cuervo
  Community Manager
  1 day ago
  Hey there,
  
  Higher wait times can be expected around this time of year due to the launch season and increased demand for support.
  
  The chatbot you’re seeing looks slightly different from what I can see through the main EA Help page. I can see the screenshot you shared, but since the conversation is scrolled up, I can’t see how the interaction ended.
  
  What was the last message or option the chatbot gave you before you closed the chat? That should help us better understand where you’re getting stuck.
  - 907050301011
    Seasoned Newcomer
    1 day ago
    Hey Cuervo,
    
    i think its different because i am at Saudi Arabia , or maybe a unknow issue, Any way to make you clear about the chat : the chat bot asks me " I need the exact game title affected by the issue before I can continue. " And as you know my problem isn't on a game, but the goal was to contact with a live agent , i typed anything and unfourntly didn't help....
    
    What i want your help with ..
    
    is Just to get my money back... by any means, or just let me talk to an agent.
    
    A note to clarify things further, : The robot doesn't really help, so don't bother yourself asking me about it.
    
    Just help me raise my issue.
    
    Thanks for responding...
907050301011
Seasoned Newcomer
1 day ago
i replied check it ..