Forum Discussion

Alps1907

New Novice

1 month ago

Solved

EA Play Pro Refund - Unable to Contact Support

Hi,

I accidentally purchased EA Play Pro today because I thought I could use it to play EA SPORTS FC on my PS5. I realized immediately that EA Play Pro is PC-only.

I have not downloaded, launched, or used any games or membership benefits.

The Refund Tool does not show my subscription, and EA Help does not allow me to contact a live advisor for this issue.

I would like to cancel my unused membership and request a full refund. Could an EA representative please help me?

Thank you.

EA_Cath
1 month ago
Thanks for the info!

Ok in that case try switching the contact options. Instead of picking the options that lead to Refund, instead pick options related to account issues (Can't log in, Update account details, etc). That should give you the option to use the live chat (and you can explain your issue to the agent, so it doesn't matter much if the contact options don't relate to your refund issue).

7 Replies

EA_Cath
Community Manager
1 month ago
Hey Alps1907 , the only way to get a refund would be to get through our live chat: https://help.ea.com/customer-care/

What is the issue to contact live support, at what step are you stuck exactly?
Alps1907
New Novice
1 month ago
Hi, i cannot pass through this and cantact with a real person.
”Our live advisors don't currently support this type of issue. Check out forums.ea.com. Post your issue if you don't find a solution. Otherwise, if you have more details, I can try helping again.”
EA_Cath
Community Manager
1 month ago
Thanks for the info!

Ok, don't hesitate then to change the contact options. If you pick options related to account issues, it should let you contact an advisor. Don't worry, you'll be able to explain your issue when you get in touch with someone.
Alps1907
New Novice
1 month ago
I still couldn’t reach someone, and can not initiate refund process.
EA_Cath
Community Manager
1 month ago
At what steps are you stuck exactly? Are you able at all to request a live chat?
Alps1907
New Novice
1 month ago
Hi, when i request a live chat, the i says “Our live advisors don't currently support this type of issue. Check out forums.ea.com. Post your issue if you don't find a solution. Otherwise, if you have more details, I can try helping again.” and also cannot initiate the request
EA_Cath
Community Manager
1 month ago
Thanks for the info!

Ok in that case try switching the contact options. Instead of picking the options that lead to Refund, instead pick options related to account issues (Can't log in, Update account details, etc). That should give you the option to use the live chat (and you can explain your issue to the agent, so it doesn't matter much if the contact options don't relate to your refund issue).