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saienlaksh954's avatar
saienlaksh954
8 months ago

EA play Subscription

My EA PLAY Subscription payment went through on the 3rd of October but EA Play is asking me to Join now This is not the first time I had an issue with my EA PLAY Subscription 
pc
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
8 months ago

Hey @saienlaksh954 Is it possible that you may have multiple accounts? Was it also purchased through the EA app or Steam for PC? 

Do you see your purchase on the EA order history when you log in with the same EA acocunt? 

  • saienlaksh954's avatar
    saienlaksh954
    8 months ago

    Hi 

    No there I have only the one EA Account 

    It is linkes to my PSN account 

    I made sure it was the only account I have

    There's not purchase history on my account for all time but I have had a recurring subscription since 2021 and have had access to the EA Play games available

    I have been having this issue since July and according to PlayStation support my subscription is active but I cannot access any games or benefits from EA play for about a year

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