EA play tab in "My Account" not working
Hey guys Tried to use EA play via the Xbox game pass. Never had issues with it before in the pass Around 1 month now it hasnt worked Have linked it to the correct account and tried all the fixes ...
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EA_Shepard
Community Manager
Community ManagerHey, I wanted to follow up on this thread to see if you continue having issues with the account page!
Cheers!
Hi mate
Yeah still not working. Still get that error message on the page
Still can't use EA play via my xbox game pass either
- EA_Shepard
@Evilazn Normally I can see if a sub is active on the account but I do not on this one.
When you go to EA.com and log in with your EA account, do you see the Xbox account you are using linked?
Have you tried to log in on different browsers, or through the browsers on your phone or a tablet?
I've tested multiple accounts on 3 browsers and cannot get any errors.
Can you try these steps and let me know if they help?
- Close the EA app.
- Navigate to the Xbox app
- Go to settings (click your name in the top left corner)
- Select "extensions"
- Disable the extension for the EA App
- Locate the game you want to download on the Xbox app
- You'll notice that the install selection has now gone away and been replaced by an option asking you to "enable extension"
- Enable the EA app extension
- The Xbox app should then launch the EA app automatically
- Once you see the EA app open, you should now be allowed to select an SSD/HDD to install the game
Hi there!
Thanks for the advice
The different browser seemed to have worked. Not sure why but chrome gives me the error but edge seems to be ok
The page shows my membership as inactive
I tried doing all the above as well.
Still don't have the button to install.
My EA and xbox account are definitely linked so still back at square one.
Any other ideas? APpreciate the help
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