Forum Discussion

dfak3r's avatar
dfak3r
4 years ago
Solved

EA: Play won't install NFS: Hot Pursuit Remastered (Xbox GamePass PC)

Hi, EA I have an issue where I tried to install NFS: Hot Pursuit Remastered on Xbox Game Pass Ultimate but I keep getting this error in EA Play that an unknown error has occurred and I can't install...
pc
  • EA_Cade's avatar
    EA_Cade
    3 years ago
    Hey all,

    Great news! The underlying cause of this issue has been identified and resolved. Please update the EA App to the latest version and let me know if you run into any issues. 🙂
Mikimuster3's avatar
Mikimuster3
Hero+
4 years ago

Hello @dfak3r, First off, let me start by saying welcome to EA’s “Answer HQ”!
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or to get answers (from players & experts)and get back in the game!

If only NFS HP game is the problem, please try to clear the cache via:    Help > App Recovery > Clear cache

After you performed these steps, then please let me know if they worked or not.

dfak3r's avatar
dfak3r
4 years ago

Hi, @Mikimuster3 , I have tried to clear the cache as well as reinstall EA play however the problem still persist. Using my other device on my laptop also have the same problem. I have tried other Xbox Game Pass(EA play) games such as NFS Rivals, Most Wanted (2012) as well as Spore and they all installed and worked fine. It seems to me only NFS: Hot Pursuit Remastered has this problem. I have checked that there is sufficient storage space and I tried selecting different install folders too... 

About EA Play

Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.3,412 PostsLatest Activity: 2 years ago