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dfak3r's avatar
dfak3r
4 years ago
Solved

EA: Play won't install NFS: Hot Pursuit Remastered (Xbox GamePass PC)

Hi, EA I have an issue where I tried to install NFS: Hot Pursuit Remastered on Xbox Game Pass Ultimate but I keep getting this error in EA Play that an unknown error has occurred and I can't install...
pc
  • EA_Cade's avatar
    EA_Cade
    3 years ago
    Hey all,

    Great news! The underlying cause of this issue has been identified and resolved. Please update the EA App to the latest version and let me know if you run into any issues. 🙂
Mikimuster3's avatar
Mikimuster3
Hero+
4 years ago

Hello @dfak3r, First off, let me start by saying welcome to EA’s “Answer HQ”!
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or to get answers (from players & experts)and get back in the game!

If only NFS HP game is the problem, please try to clear the cache via:    Help > App Recovery > Clear cache

After you performed these steps, then please let me know if they worked or not.

regennation's avatar
regennation
4 years ago

@Mikimuster3 There are a lot of us having this issue specifically with this game. I have reproduced this issue with only this game on 5 different PCs myself. Don't ask why I have so many 😅. Can this be escalated or something? It's obvious we shouldn't have to reset our entire PCs just to play one game that won't install properly. 

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