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DaftLiLxMiDgET's avatar
DaftLiLxMiDgET
Not applicable
5 years ago
Solved

EA won't unlink an EA account linked to MY Xbox account

This is quite the frustrating situation. So I have an Xbox Account, I have had this account for 10+ years, and I just got the new Xbox Series X with All Access which includes EA Play. I went to li...
console
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Sorry to say @DaftLiLxMiDgET but if you are unable to verify that you are the account owner then our team will be unable to assist by making any changes to the account or granting you access to it.


    The best thing I can recommend is to gather as much additional info as possible and speak with our live support again.


    Darko  

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @DaftLiLxMiDgET, we take account security very seriously and if you cannot verify that you are the owner of an EA account then our team cannot make any changes to it. 

I'm glad to hear that you were able to move your content to a new account. 

Darko 

Krynta89's avatar
Krynta89
Not applicable
4 years ago

EA customer service is a joke. The level of security is absurdly high for something as insignificant as this. If anything, Microsoft needs to hold the power to link and unlink. Last time I checked, It is their system that EA piggy backs on, not visa versa.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey all, I'm going to close this thread as there is nothing more that we can do to assist with these kinds of issues on AHQ.

    If you are unable to verify that you are the account owner then our team will not be able to grant you access to or make any changes to an account.

    Darko 

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