Forum Discussion

dackii's avatar
dackii
2 years ago
Solved

EAFC 24 ea play pro

If I buy EA Play Pro, then I get the ultimate edition of the game. But if I buy the standard edition after my subscription expires, do I keep my stuff and progress?

pc
  • EA_QueenBee's avatar
    EA_QueenBee
    2 years ago

    Hey @dackii,

    If your EA Play subscription ever expires, you'll still keep your progress in any of the games you've played*. So if you buy them at a later date, you'll be able to pick up from where you left off.

    *I'm adding an asterisk here because some games save locally (Like the Sims 4), so if you format your PC or something like that you'd obviously lose your saves unless you've made a backup, but that's more of a local saves thing than an EA Play thing. Rest assured that EAS FC 24's Ultimate Team mode saves via the cloud, so that'll stay even after your subscription expires.

14 Replies

Show More
  • JitsLogics's avatar
    JitsLogics
    2 years ago

    it is not clear on the website that this dont work in belgium. i like to have a refund for my eaplay pro then cause the only reason i bought is so i could play earlier. i have no option to contact you guys live.

  • raffafutdemon's avatar
    raffafutdemon
    2 years ago

    @EA_QueenBee I am willing to lose the 15 euros but if I update my ea play membership to the normal version it says that it will be renewed when the ea play pro membership expires. That means I cannot start the normal ea play and play the 10 hours. So that is a problem. Hope you can help me. 

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @JitsLogics,

    Typically we don't offer refunds for subscriptions:

    https://help.ea.com/en/help/account/returns-and-cancellations/#subscriptions

    But if you'd like to reach out just in case, then I recommend that you reach out to our live support team as this unfortunately isn't something we can help with here on the forums:

    https://help.ea.com/en/help-home/

    I would like to point out that it says that the EA Play Pro edition isn't available directly underneath the infographic where it shows all of the bonuses on the website:



    @raffafutdemon

    Our live support team should be able to cancel it effective immediately if you reach out to them.

About EA Play

Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.3,442 PostsLatest Activity: 16 hours ago