EA's tools can't refund, Even when they agree with your case- EA kept my money

Please comment so this gets enough traction that those who can help sees it. I honestly can’t believe I’m having to post this, but EA support says this is my last resort option. TLDR: EA overcha...

purchase issue

MissCoopette

Rising Novice

1 month ago

It doesn't help, I don't want to steal the thunder on Duviodo post, but it seems like there is now a systematic issue of EA not being able to help or refund Subscriptions when they should. My case was also "an exception", but even though the EA support Advisors agreed I should get a refund due to a technical issue and "underlying structure's of the support tools they couldn't give me a refund even though they wanted to. How is that right?