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SteveCic's avatar
SteveCic
Rising Novice
4 years ago
Solved

FIFA 22 Trial Locked on PS4/PS5 after Oct 1st

I just saw another thread about this that was locked in a very depressing, anti-consumer/member way, so here's another one. My trial period of FIFA also ended with 9...9!...hours left, and no, I d...
console
  • JAlbs12812's avatar
    JAlbs12812
    4 years ago

    Hi all,

    Not sure if/how/why but last night I logged into Fifa 22 and it worked for me! Hope others have similar success.

EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
4 years ago

@chriscds80 It is still being investigated and all information has been sent to the relevant teams. 

Once I get an update, I will be certain to post about it here. 

Spiderluke's avatar
Spiderluke
4 years ago
@EA_Jason I believe you are doing what you can. I think the people above you are failing right now. I appreciate your efforts. Hopefully gets resolved for future users.
  • chriscds80's avatar
    chriscds80
    4 years ago

    @Spiderluke 

    This issue isn't affecting new/future users. It's affecting a small group of players that accessed the trial via the pre-order/early access Ultimate Edition content that became unavailable on October 1st.

    Regards,

    Christiano.

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    Still working on it @Spiderluke! I'm hoping for an update soon as I can see the teams working on it. 

    Hopefully not much longer now...

  • Spiderluke's avatar
    Spiderluke
    4 years ago
    @chriscds80 I know, I know. I'm one of them. Lol. Got my words wrong probably. I used to work in corporations though like this and it gets frustrating. He's probably not getting answers from programmers or other and it is leaving him in limbo. Ends up being this stupid game of "don't shoot the messenger". I wanted it fixed too. Kind of too late for me. I saw a thread for Fifa last year too. What I was getting at was, I don't want it to repeat next year also. I feel like this has to be a weird Sony thing because this never happens on my Xbox trials for EA Play. That said, it still should be figured out. Probably caught in ultra hell now because not only do you have EA corporate, but it probably involves Sony corporate too, and it's all bogged down. Took forever for anything to go through channels when I worked a corporate job. Not saying it's right. Still all around sucks.
  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    Agreed and I wish that we could have fixed it sooner, but for now we have to be patient. 

    @ElectricNinja17 mentioned that it also happens on NHL 22, so hopefully we can squash this bug for good.

  • chriscds80's avatar
    chriscds80
    4 years ago

    @EA_Jason 

    I'm just curious on how is the team work to solve this issue looking like...

    Best!

    Christiano

  • Spiderluke's avatar
    Spiderluke
    4 years ago
    @chriscds80 As I rock crying in a corner. Lol. I ended up not buying the game and cancelling EA Play. :/
  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago
    @chriscds80 wrote:

    @EA_Jason 

    I'm just curious on how is the team work to solve this issue looking like...

    Best!

    Christiano

    The team is still looking into it and I have requested an update. I was hoping to have something more to share sooner, but we'll have to wait a bit longer. 

    @Spiderluke 😢

  • Spiderluke's avatar
    Spiderluke
    4 years ago
    @EA_Jason Still nothing against you. I know you've done all you could. Lol. I appreciate all much as you've done. You're kind of in a tough spot. Haha.
  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    No hard feelings @Spiderluke.

    Well it is a bit of a tough spot, but I'm doing my best to ensure that this isn't forgotten about and to keep you updated.

  • rhyno443's avatar
    rhyno443
    4 years ago

    Curious if there is any update on this? I had this issue a few weeks ago on PS4 and didn't think much of it, figuring it would be corrected. But came back to play today and still having the same issue. 

  • Saveface2face's avatar
    Saveface2face
    4 years ago

    @rhyno443 The update is in the post #108. 

    Don't get your hopes too high..they'll probably never fix this issue. (IMO)

  • JAlbs12812's avatar
    JAlbs12812
    4 years ago

    Hi all,

    Not sure if/how/why but last night I logged into Fifa 22 and it worked for me! Hope others have similar success.

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    That's fantastic news @JAlbs12812!

    There was a fix for the issues with the trial last night. Could everyone else please check and let me know if you can now play your trial?

  • Spiderluke's avatar
    Spiderluke
    4 years ago
    @EA_Jason I unfortunately am no longer a member of EA Play, as I only paid for the month, so I have a hard time checking at this point. If it works for the people that still have it, that is at least good news.
  • chriscds80's avatar
    chriscds80
    4 years ago

    @EA_Jason,

    Unfortunatelly, since I no longer have an active EA subscription, I can't check this.

    Is EA willing to compensate us, at least by giving out a 1 month EA Play subscription?

    Regards,

    Christiano. 

  • Saveface2face's avatar
    Saveface2face
    4 years ago

    Well, EA proved me wrong: My trial was unlocked yesterday.

    I've been able to use it.

    thanks to you @EA_Jason 

  • M_Baro03's avatar
    M_Baro03
    4 years ago

    I can confirm that it's working for me too. 

    Thanks @EA_Jason 

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