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Xx_breezyjo_xX's avatar
Xx_breezyjo_xX
2 years ago
Solved

[FIXED] How to claim/install Dead Space Remake via Xbox Game Pass & EA Play?

I have PC game pass and installed the EA app, but the EA app is still showing I have to pay for the game to play. The xbox app button for install just shows three dots. How do I install it? I linked ...
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    2 years ago
    Accepting as solution for visibility purposes only.

    Hello everyone,

    I would like to inform you that there was indeed a problem with the Xbox app for Windows regarding EA Play and the inability to claim Dead Space (Remake) through it. However, I am happy to report that this issue has been resolved.

    If you are still encountering any difficulties in claiming the game through your EA Play subscription via the Xbox app via Xbox Game Pass, please ensure that you are logged into the correct accounts and that your accounts are properly linked.

    Thank you.

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago
Accepting as solution for visibility purposes only.

Hello everyone,

I would like to inform you that there was indeed a problem with the Xbox app for Windows regarding EA Play and the inability to claim Dead Space (Remake) through it. However, I am happy to report that this issue has been resolved.

If you are still encountering any difficulties in claiming the game through your EA Play subscription via the Xbox app via Xbox Game Pass, please ensure that you are logged into the correct accounts and that your accounts are properly linked.

Thank you.

ColonelTicTac's avatar
ColonelTicTac
2 years ago

This appears to still be an issue. The page loads but the install button shows the 3 dots continually in a loading state.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @ColonelTicTac,

    The original issue has been resolved, and this thread will soon be closed. If you're experiencing a similar issue, you can check if reinstalling the Xbox PC app perhaps solves it, or potentially create a new thread.

    Thanks.
    • baolam65's avatar
      baolam65
      Rising Newcomer
      2 months ago

      the problem still there ! 

      • EA_Pythia's avatar
        EA_Pythia
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Hello baolam65​,

        this thread is already quite old, which is why I'm closing it in accordance to our forum rule regarding necroposting. 

        If your issue persists, please open up a new post and explain your issue there.

        Thank you!

        /closed

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