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Morosuko1's avatar
2 years ago
Solved

Game Pass + EA Play games need key?

I recently purchased a game pass membership which includes ea play membership as well. I installed plants vs zombies, but when I execute de application I doesn't start, because it asks me an activati...
  • EA_Shepard's avatar
    2 years ago

    Hey, @Morosuko1 The following steps should help. They have to be followed as stated below. Skipping steps may result in the same error:

    Delete EA License Files:

    • Make sure the EA app is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER.
    • Enable View Hidden Files and Folders
    • Delete all files in the "License" folder.

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER".
    • Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    • (If some files or folders can't be deleted, reboot and try again.)

    Additional steps:

    • Go here and download "Revo Uninstaller". (The freeware version and portable version work too.)
    • Run "Revo Uninstaller" > Uninstall DAI.
    • Revo will ask you which cleaning method you want to use at the end of the main uninstall. > Select "Moderate" > Browse
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed > Select All > Delete
    • Run "Revo Uninstaller" > Uninstall EA Desktop.
    • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse.
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed, Select All (Making sure the "Origin Games" folder is not in the list) and delete.
    • Restart the PC > Reinstall the newest version of EA app from here.
    • Reinstall the game > Test.

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