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Kaelith1988's avatar
Kaelith1988
2 years ago
Solved

Getting billed even though I cancelled EA Play Pro

I cancelled my EA Play Pro several months ago. I have been still getting billed, yet your page shows it as cancelled. I need a refund for the 3 months you billed me and need you to quit billing me. 
pc
  • EA_Lanna's avatar
    EA_Lanna
    2 years ago
    Hi @Kaelith1988,

    Hmmm between no order history record and no emails, it suggests you may have a second EA account registered to a different email. Can you check your other emails please just in case? It will be difficult for the support team to locate your account to help without that information.

    - EA_Lanna
Kaelith1988's avatar
Kaelith1988
2 years ago

I am not getting emails saying I have been billed. The last email I have notes my account expired on 4/4. 

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
2 years ago
Hi @Kaelith1988,

Hmmm between no order history record and no emails, it suggests you may have a second EA account registered to a different email. Can you check your other emails please just in case? It will be difficult for the support team to locate your account to help without that information.

- EA_Lanna

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