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Miyagi305's avatar
Miyagi305
Newcomer
3 years ago
Solved

Getting Error 54001

I am getting the Error 54001 when trying to purchase content for Madden

When I try to go update my payment options, i get the Oops error

Image

I spoke to a live agent, and its like speaking to rocks, sorry? They got me no where and said I need some one to purchase it from another country?

I want a refund or a fix for this as I spent over $200 in madden coins to upgrade my team and now I cant purchase anymore?

pc
  • EA_Pythia's avatar
    EA_Pythia
    3 years ago

    Hello everyone,

    there was an issue yesterday that caused this error message. This has since been fixed - you should be able to make purchases now.

4 Replies

  • Travistech22's avatar
    Travistech22
    3 years ago

    I'm having the same issue. Can't buy EA Play Pro, can't edit payment info, can't do any of those critical things. I've tried changing browsers, activating 2FA, nothing seems to help. Very annoying, considering I'm actively trying to give them money and I can't.

  • MortysMindBashr's avatar
    MortysMindBashr
    3 years ago

    FIXED

    error: 54001

    Might fixed it myself (or EA fixed it) by cancelling my sub through steam so idk if you encounter the same but i was able to change it suddenly after this and make the payment.

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    Hi,

    Im trying to upgrade to EA play pro but for a couple of days im getting errors when im trying to change payment methods.

    issue was for a couple of days now.

    pics are from the errors i get, doesnt matter what platform im using( PC or mobile/webbrowser or EA app).

    i did buy the ea play sub through steam(the standard version)

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello everyone,

    there was an issue yesterday that caused this error message. This has since been fixed - you should be able to make purchases now.

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