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fakovski's avatar
fakovski
Newcomer
2 days ago

Has my EA Play Pro account been canceled?

my EA Play Pro membership was cancelled due to a failed payment but my card has no issues with balance or expiration date. I didnt receive any warning only an email after the cancellation. I’ve added multiple cards, so please charge any of them and reactivate my membership. I’ve been a member for 4 years and this is my first time experiencing this issue I would appreciate a quick resolution. Thank you.

I am a loyal customer, and I would like you to try processing the payment again as you did before.

1 Reply

  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi fakovski​,

    We can't check transactions on our side here in the forums, but if the transaction has been cancelled, it is likely due to an issue with the payment method.

    You can find a bit more information about this here:
    Troubleshoot EA payment issues

    If that doesn't help resolve the issue, plaase reach out to EA support here. 

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